Requesting Help from a Doctor or Nurse
Under the new system, you no longer ask for an appointment, but instead, you complete an online consultation form describing your problem, how long you have had the symptoms etc and submit it to the Practice. Your needs will then be given the required priority (triaged) and your details passed on to the appropriate clinician who will then contact you within 48 hours.
Procedure for completing the Online Consultation form:
Firstly, click on the green tile on the website homepage titled Online Consult.
On the page that opens, click on the tile titled Request a Consultation.
When the page opens, click on “Request a Consultation by phone or in the Practice”
and on the next screen, click on “Contact your practice about a Health Problem” and on the following page click on “Start Now”
Click the three consent boxes and “Continue” to proceed.
The next page is where you can describe your medical problem and symptoms.
Please provide us with as much detail as you can in the free text boxes provided. This will help the doctor or nurse deal with the problem accordingly. Only send a photo if it helps to clarify your problem. Please do not send intimate images.
Then click on “Continue”
Complete your details and click on “Continue”
Check your answers and then click on “Accept and send information”
Your online consultation form has now been sent to the system to be prioritised (triaged) and you will be contacted within the next 48 working hours. Please take a note of your reference number.