Dukinfield Medical Practice

20-22 Concord Way, Dukinfield, SK16 4DB | Tel: 0161 343 6382 | tgccg.dukinfieldmedicalpractice@nhs.net | Current time is 12:45 - Sorry we're closed. For assistance please ring 111.

83 Birch Lane , Dukinfield, SK16 4AJ | Tel: 0161 330 2039 | tgccg.dukinfieldmedicalpractice@nhs.net | Current time is 12:45 - Sorry, we're closed to patients during the pandemic.

Patient Access Help

General

Patient Access is a software tool that allows patients to contact the Practice digitally rather than using the telephone.
It is compatible with smartphones, tablets, laptops and desktop machines running Windows or Apple software.

It can be used to renew prescriptions, book appointments with a doctor (when not in lockdown), view your medical records or send messages to the Practice.

To install it on Android, go to the “Play” store or on iPads to the Apple store and search for Patient Access.  You should find shortcuts to these stores on your screen.
On desktop machines, you can access online at https://www.patientaccess.com/ or alternatively from the Practice website at https://dukinfieldmedicalpractice.co.uk/

How do I get started

Contact the Practice to tell them you want to use Patient Access.  They will ask for your email address so that they can send you the information you need to register.
Registration is explained in the first video below.

If you require access to your medical records, you will need to go to the Practice with proof of identity.  In exceptional cases where patients cannot attend the surgery, copied documents sent to the surgery may be acceptable.

The forms for requesting access to your medical records are available on our webpage here.

Tutorials

These videos can be played full screen on a large-screen device by clicking on the black bar at the bottom of the video and then clicking on the square at the far right of the bar.
To show the black bar, it may be necessary to put your cursor over the video, or, on a mobile device touch the video.
To return from full screen, reclick the same icon on the bar.
To replay the video, click on the circular arrow on the bar.

 

We would appreciate feedback on whether you have found this information useful; also if anything is unclear or if something is incorrect, please tell us here.

Do you need help in installing or using the Patient Access facility?  If so please describe your problem here and someone will get back to you.

 

Register as a New Online User and Book an Appointment

 

 

Book, Cancel & Re-Book an Appointment

 

 

Viewing Patient Documents

 

Sending Messages to the Practice

Instead of phoning the Practice with a query, why not use the messaging facility which is included in the Patient Access service?  It is very simple to use as demonstrated in the short video below.  Use it in the same way as you would use the phone for admin queries or for any medical matters.  Please be aware that no matter which recipient you choose (reception or Dr Dowling) all the queries will be received by the reception staff who will either deal with it themselves or refer it to a medical practitioner if appropriate.

Because it is a relatively new service, not all patients will have the messaging facility, but if you contact reception it will be enabled for you.

 

 

More video tutorials can be viewed here