Dukinfield Medical Practice
20-22 Concord Way, Dukinfield, SK16 4DB | Tel: 0161 343 6382 | email@example.com | Current time is 20:02 - Sorry we're closed. For assistance please ring 111.
83 Birch Lane , Dukinfield, SK16 4AJ | Tel: 0161 330 2039 | firstname.lastname@example.org | Current time is 20:02 - Sorry, we're closed to patients during the pandemic.
Patient Access Help
Patient Access is a software tool that allows patients to contact the Practice digitally rather than using the telephone or coming into the surgery.
It is compatible with smartphones, tablets, laptops and desktop personal computers that have internet access.
It can be used to renew prescriptions, book appointments with a doctor (when not in lockdown), view your medical records, your test results and diagnosed problems, or send messages to the Practice.
To install it on Android, go to the “Play” store or on iPads/iPhones to the Apple store and search for Patient Access.
The app looks like this:
On desktop web browsers, you can access online at https://www.patientaccess.com/ or alternatively from the Practice website at https://dukinfieldmedicalpractice.co.uk/ by selecting the appropriate coloured tile.
How do I get started
Contact the Practice to tell them you want to use Patient Access. They will ask for your email address so that they can send you the information you need to register. You will not be prompted to input this information until you have registered.
The forms for requesting access to your medical records are available here.
Please note, the Practice requires proof of identity if you wish to view your medical records online.
Registration is explained in the first video further down the page.
These videos can be played full screen by clicking on the broken-square shape at the bottom right of the video which looks like this:
To return from full screen, re-click the same icon.
We would appreciate feedback on whether you have found this information useful; also if anything is unclear or if something is incorrect, please tell us here.
Do you need help in installing or using the Patient Access facility? If so please describe your problem here and someone will get back to you.
Register as a New Online User and Book an Appointment
Book, Cancel & Re-Book an Appointment
Viewing Patient Documents
Sending Messages to the Practice
Instead of phoning the Practice with a query, why not use the messaging facility which is included in the Patient Access service? It is very simple to use as demonstrated in the short video below. Use it in the same way as you would use the phone for admin queries or for any medical matters. Please be aware that no matter which recipient you choose (reception or Dr Dowling) all the queries will be received by the reception staff who will either deal with it themselves or refer it to a medical practitioner if appropriate.
Our messaging service is relatively new. If you cannot access it, please contact the reception team who will be able to help.
More video tutorials can be viewed here