Dukinfield Medical Practice

20-22 Concord Way, Dukinfield, SK16 4DB | Tel: 0161 343 6382 | tgccg.dukinfieldmedicalpractice@nhs.net | Current time is 20:00 - Sorry we're closed. For assistance please ring 111.

83 Birch Lane , Dukinfield, SK16 4AJ | Tel: 0161 330 2039 | tgccg.dukinfieldmedicalpractice@nhs.net | Current time is 20:00 - Sorry, we're closed to patients during the pandemic.

Patient Access Help

General

Patient Access is an online service that allows patients to contact the Practice electronically rather than using the telephone or coming into the surgery.
It can be used on smartphones, tablets, laptops and desktop personal computers that have internet access.

It can be used to renew prescriptions, ask for medical help by completing an Online Consultation, view medical records, test results and diagnosed problems, or send messages to the Practice

To install it on Android, go to the “Play” store or on iPads/iPhones to the Apple store and search for Patient Access.

The app looks like this:
On desktop web browsers, you can access online at https://www.patientaccess.com/ or alternatively from the Practice website at https://dukinfieldmedicalpractice.co.uk/ by selecting the appropriate coloured tile.

How do I get started?

Contact the Practice to tell them you want to use Patient Access.  They will ask for your email address so that they can send you the information you need to register. You will not be prompted to input this information until you have registered.

The forms for requesting access to your medical records are available here.
Please note, the Practice requires a photograph as proof of identity if you wish to view your medical records online.

A messaging service is available and if this does not appear on your account, just ask the Practice to set it up for you.

Registration is explained in the video further down the page.

We would appreciate feedback on whether you have found the following guidance useful; also if anything is unclear or if something is incorrect, please tell us here.

Do you need help in registering with, installing or using the Patient Access facility?  If so please describe your problem here and one of our Health Champions will get back to you.

Register as a New Online User.

This video can be played full screen by clicking on the broken-square shape at the bottom right of the video which looks like this: 

To return from full screen, re-click the same icon.

Please note that the advice about raising an appointment no longer applies, you must complete an Online Consultation instead.

 

How to use the individual services

Ordering a Repeat Prescription

Viewing Patient Medical Records, Test Results and Documents

Requesting Help from a Doctor or Nurse

Sending Messages to the Practice

Firstly, sign into Patient Access

On Phones and other small screen devices:

You will see a bar at the bottom of the screen.  Click on the three dots.

You will then see three options: Medical Record , Messages, and Health Advice. To view your medical records you will need to contact the Practice.
Most people will see the Messages option. If not, ask the Practice to make it available to you.

These options will be explained later.

On Personal Computers (PCs), Macs and other large-screen devices:

The options are the same as on a phone, but the menu will be on the left-side of the screen.

Ordering a Repeat Medication

Click on Repeat Medication on the menu.

On the next screen, click on New Medication Order

On the next screen, click on the Plus sign (+) for each item that you require. Then select Request Medication

On the next screen, click on Order Medication. 

After two working days, go back to the Repeat Medication selection to check that your prescription has been sent to your Pharmacy of choice. 

Viewing Medical Records.

No matter what device you are using, just select the Medical Records option and all the information will be presented to you.

Requesting Help and Advice from a Doctor or Nurse.

Under the new system you no longer ask for an appointment, but instead, you complete an online consultation  form describing your problem, how long you have had the symptoms etc and submit it to the Practice.  Your needs will then be given the required priority (triaged) and your details passed on to the appropriate clinician who will then contact you within 48 hours.

Procedure for completing the Online Consultation form :

On the Menu:

Click on Health Advice

On the next screen, CLICK ONTO “A GENERAL HEALTH ENQUIRY” and then click “CONTACT YOUR PRACTICE WITH YOUR HEALTH ENQUIRY” then press the “START NOW” button.

CLICK THE THREE CONSENT BOXES & “CONTINUE” TO PROCEED

CLICK “YES” OR “NO” ON THE COVID QUESTIONS PROVIDED (THERE ARE TWO COVID RELATED QUESTIONS)

CLICK ”CONTINUE” (this page informs you that if a form is filled incorrectly the doctor can send it back and ask you to complete another form, so please include as much information about the problem as possible)

IF YOU’RE NOT EXPERIENCING ANY RED FLAG SYMPTOMS TICK THE “NONE OF THE ABOVE BOX” directly below this there are two boxes asking if you have accessed the form through our website or our app PLEASE HIGHLIGHT THE “YOUR PRACTICE WEBSITE” BOX.

REASONS FOR CONTACTING US, please give as many details in the free text boxes provided as you can to help the doctors deal with the problem accordingly.

PLEASE GIVE A SATISFACTION SCORE TO ENABLE US TO REVIEW AND IMPROVE IN THE FUTURE.

TICK THE “YES” BOX (this is to confirm you understand that the online consultation form can be saved to your medical records for the doctor to view and refer to if necessary in the future)

CHECK YOUR ANSWERS AND PRESS “ACCEPT AND SEND INFORMATION”

YOUR ONLINE CONSULTATION FORM HAS NOW BEEN SENT TO THE SYSTEM TO BE PRIORITISED (TRIAGED).
YOU WILL BE CONTACTED WITHIN THE NEXT 48 WORKING HOURS.

Sending Messages to the Practice

Instead of phoning the Practice with a query, why not use the messaging facility which is included in the Patient Access service? Use it in the same way as you would use the phone for admin queries.  Please be aware that no matter which recipient you choose (reception or Dr Dowling) all the queries will be received by the reception staff who will either deal with it themselves or refer it to a medical practitioner if appropriate.

If you haven’t got the messaging facility on your account, please ask the Practice to set it up for you.