Digital Support

Online Services at Dukinfield Medical Practice

You can now do many things online to save time and make life easier. Our online services let you:

  • See your medical records
  • Request an appointment or advice
  • Send messages to the practice
  • Order repeat prescriptions
  • Get access to records and services for someone you care for (proxy access)

How to Get Started To use these services, you need to register for an app on your phone, tablet, or computer. The NHS app is the best place to start because it gives you easy access to other services like Patient Access. For further information on how to set up the NHS app clic here

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Download on the app Store- https://apps.apple.com/us/app/nhs-app/id1388411277?ls=1

Get it on Google Play – https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline

Alternatively, if you do not have access to a smartphone, you can also access the same services in a web browser by logging in through the NHS website.

How to Request a Appointment

If you need medical advice or an appointment, you can request this online.

Option 1 – Through Our Website:

  1. From the home page, click on ‘
  2. ‘Contact us Online” is displayed at the top of the page.
  3. Click “submit a new request” or “Start Here” and fill in the form

Your request will go straight to our system, and we will contact you within 2 working days.

Option 2- Through the NHS App

  1. Select the “Services” icon from the home page
  2. Next select “Contact your GP about a Health Problem”
  3. Click “continue” and fill in the form.

Your request will go straight to our system, and we will contact you within 2 working days.

For help using online services, please contact reception on 01613436382

How to Access Your Medical Records

You can see your medical records using the NHS app or Patient Access. To get started:

  • Submit photo ID through the NHS app to verify your identity
  • OR collect an online access code from the practice to link your account

If you can’t see your full records, you may need to fill in a form at the practice and bring photo ID.

Ordering Repeat Prescriptions

Order repeat prescriptions easily using the NHS app or Patient Access.

  • You can check the status of your order in the app
  • When the GP approves it, the status will change from ‘Requested’ to ‘Approved’
  • If it says ‘Rejected,’ contact the surgery to find out why.

How to Send a Secure Message:

If you need help with something like ordering medicine that isn’t on your repeat list, and it’s not urgent, you can send a secure message using the NHS app or Patient Access.

  1. Go to the app home page and click on “Messages.”
  2. Then, click on “GP Surgery Messaging.”
  3. Next, choose “Send a Message.”
  4. You’ll be asked if you need urgent help.
  5. Click “no, my message isn’t urgent.”
  6. Then, choose “DMP- Reception.”

Now, you can write a short message to our Reception team. For anything urgent please contact the practice here  or call us on 01613436382

Accessing Services for Someone Else (Proxy Access)

If you care for someone (like a child under 11 or a family member), you can manage their medical services online.

To set this up:

  1. Visit the practice with your photo ID
  2. Fill out a Proxy Access form here
  3. We will link their records to your account

Once set up, their records will appear as a linked profile in your NHS app, Patient Access, or Evergreen Life.

Need Help? 📞 Phone: 0161 343 6382
🌍 Website: www.dukinfieldmedicalpractice.co.uk
📧 Email: GMICB-TAMESIDE.DUKINFIELDMEDICALPRACTICE@NHS.NET